Frequently asked questions
Finding a quick solution? Check out Text.lk FAQ section. Here you’ll find answers to the most common questions about our SMS gateway service.
Getting Started
- Are there any starting fees?
No, there are no starting fees. You simply pay as you go.
- Do you offer a free trial so I can test how it works?
Yes, absolutely! Simply register with us and you’ll receive free trial access right away.
You will get:
A demo sender ID: TextLKDemo
10 free SMS units to test the system
Full access to the web dashboard, API, and all features
Step-by-step demo videos available directly in your dashboard
No payment required — it's completely free to try!
- Are there any other hidden charges?
No. All taxes and fees are included in our package prices. There are no hidden charges, no monthly fees in Starter Free package, and your SMS units never expire.
Sender ID
- Can I use the TextLKDemo sender name for production use?
No. TextLKDemo is strictly for testing purposes only. It must not be used to send OTPs or any production-related messages. Violating this policy may lead to account suspension. Always use an approved sender ID for live messaging.
- Where can I request my new Sender ID?
You can request your new Sender ID from the "Sender ID" section under the Sending tab in your dashboard. Clear step-by-step guidelines are provided there to help you complete the process easily.
- How long does it take to get my Sender ID approved?
Sender ID approvals usually take a few hours to 1 business day. However, in some cases, it may take up to 3 business days. If you need it urgently, you can request fast-track (no additional cost) approval.
Payments
- How do I reload my Text.lk account?
Simply go to the “Top-up” tab in your Dashboard, where you’ll find all your financial information. You can reload your account using Credit Cards or through a Bank Transfer, whichever is convenient for you.
Still require further assistance? Please don’t hesitate to contact us.