Refund Policy for Text.lk SMS Gateway Sri Lanka
Last Revised: 2023-07-10
Thank you for choosing Text.lk SMS Gateway. This Refund Policy outlines the conditions under which refunds will be issued for our services. By using our services, you agree to comply with this refund policy.
- Credit Card Payments
1.1 All credit card payments are processed through an approved payment gateway authorized by the Central Bank of Sri Lanka.
1.2 Saved card details are securely stored by the Payment Gateway. Only the last 4 digits, first 4 digits, expiry date, and card type are retained for reference.
1.3 Automatic payments are initiated only upon explicit action or if opted for automatic monthly charges.
- Eligibility for Refunds
2.1 Text.lk does not offer refunds for services provided.
2.2 Unused account balances can only be used for sending SMS and cannot be refunded.
2.3 Changing plans will adjust the SMS cost accordingly, with the current account balance carried forward.
2.4 No refund will be provided for downtime or outages resulting from denial of service attacks, virus activity, hacking attempts, or circumstances beyond our control.
- Service Suspension and Refunds
3.1 If a service is suspended due to a breach of terms or late payment, no refunds will be issued.
3.2 If an account is suspended, any remaining balance in the account may be cleared while the system processes the account suspension.
- Termination of Agreement
4.1 In the event of termination by either party, termination does not absolve the Customer from obligations to pay outstanding amounts.
4.2 Notify.lk reserves the right to terminate the agreement at any time without assigning any reason, with or without notice.
- Changes to Refund Policy
5.1 Text.lk reserves the right to modify this Refund Policy at any time. Customers are encouraged to review this policy periodically for any changes.
Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected].
Thank you for your understanding and cooperation.